Since being launched, mobile key technology has not only become a mainstream hotel service but also represents hospitality’s shift towards a digitalized, personal device-driven guest experience. Yet the technology continue to evolve with new capabilities, adapting to changes in consumer behavior and technological advancements. One of the latest enhancements is the ability to store and use room keys within personal digital wallets, taking guest convenience and service efficiency one step further.
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How to Use Technology to Turn One-Time Guests into Repeat Business
In today’s competitive hospitality landscape, guests expect exceptional experiences, and hotel managers are under immense pressure to deliver. While the expanding range of services available to hotels and resorts helps meet these expectations, each new service adds complexity, making it more challenging to maintain efficiency and profitability. With nearby competitors often offering the same services, hotels must find innovative ways to build guest loyalty or risk losing business.
[Read more…] about How to Use Technology to Turn One-Time Guests into Repeat BusinessAre you ready to commit to self-service check-in for your guests? What we can learn from airlines.
You may have your choice in airlines, but you generally have one option if you’re looking for a direct flight between cities. This has given airlines the freedom to be heavy handed in deploying technology, even when it wasn’t quite ready.
[Read more…] about Are you ready to commit to self-service check-in for your guests? What we can learn from airlines.Efficiently and Effectively Managing Smoking in Rooms
Tobacco and marijuana usage in non-smoking rooms add additional costs for hoteliers, increase burdens on staff, and negatively impact the guest experience.
[Read more…] about Efficiently and Effectively Managing Smoking in RoomsSolve Hospitality Staffing Gaps + Improve the Guest Experience through English Language Upskilling
We are welcoming our newest NHLA Executive Member, EnGen, an industry-aligned English learning solution that is ready to power and transform Nevada’s hospitality workforce.
[Read more…] about Solve Hospitality Staffing Gaps + Improve the Guest Experience through English Language UpskillingNo More Broken Displays, Lost Revenue Or Frustrated Staff
Las Vegas is known for its world-class entertainment and events featuring awe-inspiring visuals.
Yet, some Vegas properties are plagued by aging digital displays, legacy content management systems and difficult-to-access, on-premise content libraries used to project visual content across dozens of screens over miles of space.
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