The Nevada Hotel and Lodging Association in partnership with the Timothy S Y Lam Foundation launched the Certified Guest Service Professional program for our members this year. The certification program recognizes the skills and expertise of professionals in our industry. The 2019 CGSP program has been scheduled.

The Certified Guest Service Professional (CGSP) designation is accredited through the American Hotel and Lodging Association Educational Institute. In order to participate in a certification program, interested parties must successfully complete the examination.

TISOH Supports NHLA Programs

The International School of Hospitality provided the classroom facilities and the instructor, Anthony Lai, for our Southern Nevada CGSP workshops and exam sessions this year. Two sessions were held in Las Vegas and one session was held in Reno at the Atlantis. We have over 100 members who have taken the course and passed the exam.

By becoming a CGSP, professionals show their commitment to guest service and ongoing professional development. Each participant passing the exam receives a certificate and a lapel pin. The certificate impresses supervisors, opens the door for career advancement and can be included on resumes.

2019 CGSP Programs Scheduled

NHLA will continue to offer the Certified Guest Service Professional program in 2019. We will have two sessions in SNV and one in NNV throughout the year. The first workshop and exam will take place on February 27 at The International School of Hospitality (TISOH). The cost is reduced by 50% from the standard price for NHLA members. Register now, space is limited to the first 30 registrants.

The NNV 2019 CGSP workshop and exam will take place on May 17 at Whitney Peak Hotel in Reno. Registration is open.