Thank you to everyone who filled out the recent NHLA survey sent to all members. The information is so valuable for us to continue serving our industry with relevancy and value. Let’s take a look at the results in regards to what type of topics are of interest.
The first question asked what topics are of interest for upcoming seminars and conferences. The top five are noted:
- Leadership Development
- Training and Development
- Technology
- Safety and Security
- Certifications
Survey results help guide the association
NHLA will continue to provide seminar and resources in each of these areas. There are several upcoming events that involve leadership development. The Women in Lodging new program, Leadership Chats, gives members an opportunity to meet leading professionals in the industry in a comfortable and friendly setting. The first one is August 22 hosted by Angelica Palladino, Hotel Manager at Four Seasons. The Q4 chat will take place at Vdara on October 10 hosted by Mary Giuliano, General Manager.
A member luncheon with special guest presenter Michele Kline addressing how to handle generational diversity and differences in the workplace is scheduled at the Atlantis in Reno on August 24.
A Certified Guest Service Professional certification workshop and exam is scheduled for September 20. The CGSP is the highest designation in guest service in the industry as provided by AHLA. Register to attend.
A security conference will take place on September 27 at the Orleans featuring guest presenters from various security related entities. The afternoon session will focus on human trafficking awareness in our industry.
In November, we are hosting a full day’s housekeeping conference. The conference will feature several professional topics and presenters as well as a keynote at the luncheon and a technology workshop in the afternoon.
Meet the Leaders Events
We have hosted three “Meet the Leaders” events this year, two in SNV and one in NNV, all well-attended. This will become an annual event due to popular request and value derived from the event. Our top industry leaders shared experiences, guidance and career enhancement tips.
Our new “Horizons…Exploring Together” program for the NRG young professionals will launch in Q4. This program allows participants to meet a leader and spend time within a 6 week period learning about various areas in the operation first-hand and from a pro.
Our Women in Lodging mentor program has seen over 200 participants since its launch in 2015. We offer two sessions per year pairing a mentee with an experienced mentor who is a professional in the industry. We have had great success and feedback in this program.
With this feedback from the survey, we will tailor upcoming events accordingly. Remember, we also have several committees that are open to any NHLA member wishing to serve. The committees help to guide the activities of the association to ensure we provide beneficial resources and education.