What keeps associates happily employed? There are the usual reasons of salary, benefits, recognition, sense of belonging, positive work environment, etc. Another is helping them build a career pathway. Many people want to climb the ladder to success. This does not only include mentoring and providing advancement opportunities, but also helping their professional development and growth.
There are two very accessible ways at your fingertips:
#1
Participation in Industry Associations
Participation in industry associations like NHLA helps employees grow by building them a network of fellow professionals. As they meet others in the same profession, they enjoy camaraderie, share ideas, and become proud of what they do. They also have the opportunity to learn leadership skills and to give back to their community.
As an employee of an NHLA member company, you have access to plentiful industry resources. Regular educational seminars, conferences, and networking events are offered throughout the year. There are also groups for young professionals and women in lodging to consider joining. There is something for everyone. Check www.nvhotels.com regularly.
Continuing Education
One often hears the old adage, “to stop learning is to fall behind.” Employers want better performing employees and employees want education to better themselves. There are many educational options in our community. From degree programs, to certificate programs, to online training, there is something for everyone. The most important thing is to just do something, or risk falling behind your peers. Check out the Educational Resources page on www.nvhotels.com to learn about options. Also, remember to visit the Nevada Hotel & Lodging Foundation for scholarship opportunities https://nvhotelfoundation.org/.
#2
Introducing 60-minute Hospitality Training
Training magazine reported that in 2018, on average, companies spent $986 per learner. You can see from this statistic that companies take training seriously.
Why do companies place an emphasis on training employees?
They do so to improve performance and productivity. They do so to help their employees and the company avoid incidents that can cause public relations and legal headaches. They also train to improve their employee retention rate; well-trained employees perform better, feel more valued, and are more apt to stay with their employer.
What attributes should employee training programs have?
According to the Association for Training Development (ATD), adult learners have preferences that, when met, lead to more efficient learning. Adult learners want to be self-directed, they want to decide for themselves what it is that they need to learn. They take an active role in comparing the learning with their beliefs and experience. They need to engage in activities that are solution-centric, meaning that they expect what they are learning to be useful and impactful immediately.
Given this information, training programs that promote adult learning need to be relevant to their work, with solid outcomes that are clear from the beginning. These programs need to be respectful of employees’ time, relate back to their experience and, ideally, be self-paced.
Introducing a new option for training hospitality employees: Hospitality CLIMB
Hospitality CLIMB is a diverse hospitality professional development library of self-paced eLearning classes accessible from computers, tablets, and other mobile internet-connected devices. All training classes are one-hour in length, engaging, and address specific competencies required of today’s hospitality industry workforce.
CLIMB classes are divided into levels for associates, supervisors, and managers. In addition to individual classes, participants can select from a Skill Series of 5 classes, with concentrations in Communication, Guest Service, Essential Management, and People Management. Also available are Core Series of 10 classes each, for Associate, Supervisor, and Manager Levels.
Offered by TISOH: The International School of Hospitality, CLIMB is an accredited program designed by hospitality professionals. Completers earn CEU’s with CEU Records and Records of Accomplishment. At the end of each class, participants can print an Action Sheet, featuring a learning summary and tips suitable for immediate application.
A highly affordable training solution offered to teams and individuals, hospitality companies can use CLIMB as a turnkey solution for their training needs.
NHLA is a presenting partner of Hospitality CLIMB.
Visit: www.hospitalityclimb.com/nhla for special member benefits.
Class Listing
CLIMB: Associate Level
a001 Practical Math for Hospitality
a002 Creating Memorable Guest Experiences
a003 Business Writing Essentials
a004 Hospitality Etiquette Basics
a005 Recognizing Harassment
a006 Make it Right: Win Back the Guest
a007 Protecting Yourself in the Workplace
a008 Suspicious Activity: What Next?
a009 The Language of Hospitality
a010 Upsell: Enhance the Guest Experience
CLIMB: Supervisor Level
s001 Communicate Effectively with Employees
s002 Fast Meetings, Quick Results
s003 Making the Jump to Team Leader
s004 Understanding Profit and Loss
s005 Maximizing Your Daily Meeting
s006 Meaningful Guest Interactions
s007 Practical Ethics in Hospitality
s008 Resolving Conflict: Crushing Difficult Conversations
s009 Supervising a Safe Working Environment
s010 The Inclusion Solution: Diversity in the Workplace
CLIMB: Manager Level
m001 Coaching Underperformers
m002 Get Your Way: Presenting Effectively
m003 Implications of Hospitality Law
m004 Interviewing for Hospitality
m005 Leading with Emotional Intelligence
m006 Managing for Success in a Union Workforce
m007 Mastering Your Productivity
m008 Mentoring High Performers
m009 Tools of Professional Selling
m010 Identifying and Bridging Learning Gaps
CLIMB is the solution for industry professionals to increase their knowledge and grow their careers with affordable options. Check it out!