The American Hotel and Lodging Educational Institute has partnered with TripAdvisor® to provide the Reputation Management Online Course. It is a 30 minute online course which provides information on methods and procedures for front-line employees to provide exemplary guest service resulting in positive reviews.
TripAdvisor® is the world’s largest travel ratings website with millions of travelers sharing their experiences at hotels across the globe. Millions of readers have access to these reviews and frequently plan their trips based on the feedback.
Managing a hotel’s online reputation effectively
Managing a property’s online reputation is critical to the success of a hotel, regardless of size or location of the property. The training program demonstrates how properly implementing online reputation management policies can contribute directly to the bottom line.
Some of the topics included in the course include:
- TripAdvisor® overview of policies, procedures and processes
- Negative review origination
- Roles of the team members in the review process
- Appropriate and acceptable ways for asking guests to review their stays
AHLA EI has high quality courses, programs and certifications
The Nevada Hotel and Lodging Association is partnered with the American Hotel and Lodging Association as a state partner. NHLA works closely with the Educational Institute in communicating the many high quality courses, certifications and programs offered through the entity for members.