THE MASTER KEY BLOG
The Master Key blog serves to keep our members informed in many areas of the hospitality industry. Members only may submit blog posts for consideration to be included.
Elevate Your Talent Strategy: Hozpitality.com Launches to Serve All of Nevada’s Hospitality Ecosystem
The reputation of Nevada's globally renowned hospitality sector, from world-class resorts and vibrant casinos to its extensive network of suppliers and top-tier hospitality schools, hinges entirely on its workforce. Recognizing the unique and demanding staffing needs...
Meet Energetic Impact
Founded by award-winning international keynote speaker and author Rebecca Ahmed, Energetic Impact is leading the next energetic revolution—ditching outdated leadership playbooks and helping people harness the one thing that truly moves the needle: managing their...
Rediscover Clean: New NHLA Member Bringing Housekeeping Expertise to Nevada Hospitality
We’re excited to share that Rediscover Clean has recently joined the Nevada Hotel & Lodging Association. We look forward to supporting the organization and contributing to the success of hotels and resorts across Nevada in any way we can. What sets us apart from...
Unlocking Potential: How English Training is Powering the Hotel & Hospitality Workforce
Exceptional guest experiences start with empowered staff—and in today’s multilingual hotel and hospitality workforce, that means investing in English language training. In an industry that welcomes guests from around the world, building a multilingual workforce is a...
The Hidden Advantage in Hospitality: 5 Communication Habits That Reduce Turnover and Build Guest Loyalty
Guests expect more than ever—and teams are stretched thin trying to keep up. Turnover is high, pressure is constant, and the demand for seamless service hasn’t let up. Still, the best teams manage to create those unforgettable moments: The front desk agent who...
Mentorship is Not a Map, It’s a Torch
Forget the tired “mentor-as-guide” cliché. A mentor isn’t there to hand you a GPS to success. They’re the one who tosses you a torch, grins, and says, “It’s dark out there. Let’s light it up.” Real mentorship isn’t cozy or comfortable. It’s transformative. A great...
Hot July at NHLA
We have a great line-up of NHLA activities to fill in the hot July summer weeks. Check out the plans and sign up to participate. Do you feel you have great guest service skills? Are you able to ensure a memorable experience for each and every guest at your...
Be Great Today and Be The One
Our recent conference keynote presenter and new NHLA member, D. J. Allen, is checking in with NHLA with some motivational thoughts. Hello Team NHLA! Hope you are CRUSHING your week. So enjoyed our time together in April. Wanted to send you a reminder to BE GREAT – To...