THE MASTER KEY BLOG
The Master Key blog serves to keep our members informed in many areas of the hospitality industry. Members only may submit blog posts for consideration to be included.
Behind Every Great Stay, a Connected Business
A great hotel stay involves a seamless blend of friction-free logistics, efficient service, helpful staff, and comfort. Delivering that experience takes more than friendly service. It takes timely information, coordinated decisions, and teams that can work together....
AI Can Schedule the Interview. It Can’t Tell You What Energizes the Person.
On a scale of one to ten, how confident are you in your hiring? If you paused, you’re in good company. That question shaped two sessions I shared at HFTP’s Annual Convention, where a room of leaders kept asking where AI should stop. Let AI run the logistics AI is...
2026 Behind the Scenes Tours a Huge Success!
NHLA presented 17 Behind the Scenes tours for our members this year. The tours are informative, fun and memorable. We started out the year last January visiting the Mob Museum. This was a self-guided tour followed by a moonshine tasting experience at the end with a...
Your Team Takes Care of Guests. BE-A Takes Care of the Booking
A guest calls while your front desk is checking in a line of arrivals. Another emails about room availability. A third wants an offer on WhatsApp. Every inquiry deserves a quick answer, but your team cannot be in three conversations at once. BE-A can. Built by FLÆ...
Tap and Done: Why Mobile Wallet Room Keys Belong in Nevada’s Largest Resorts
In Nevada, "large" hotel means something different. Our resorts can have thousands of rooms, multiple towers, sprawling casino floors, and arrival surges that hit all at once when a convention wraps or a fight-night crowd rolls in. In Las Vegas, Reno, and Lake Tahoe...
NHLA Stars of the Industry – THE event of the year to attend
The 15th Annual NHLA Stars of the Industry Hospitality Awards Gala will take place on October 15 at Resorts World. The annual hospitality awards gala is one of the most popular events in the industry as we recognize the very talented individuals in our esteemed...
NHLA is proud to spotlight Ecolab, an NHLA member company
One of the leaders in products and programs for the hospitality industry, meet Ecolab. It’s no secret that guest satisfaction is a key driver of financial success, especially in today’s competitive market. When travelers have options, they reward hotels that...
Reframe to Reclaim: Three Leadership Lessons From Women Leading the Las Vegas Strip
Before I wrote a word of my keynote for the Nevada Hotel & Lodging Association’s Women in Leadership Conference, I sat down with 15 women leading teams across nearly every major hotel and resort on the Strip. I asked them directly: what’s weighing you right now?...
NHLF Scholarship applications now being accepted
The Nevada Hotel and Lodging Foundation (NHLF) provides hospitality scholarship grants for NHLA members, their immediate family members and student members each year. Major or program focus must be concentrated in the hotel, hospitality, or tourism industry degree,...
The Technology Hotels Actually Need (and How We Find It) – Meet DIGIO
DIGIO is a boutique hospitality tech advisory. We help global technology companies enter and grow with hotels, and we help hoteliers discover the innovation genuinely worth their time. What sets us apart is what we do and not do. We do not work with whatever...
Nevada Hotel and Lodging Foundation announces new board
The Nevada Hotel and Lodging Foundation has announced new board appointments from July 1 2026- July 1, 2028. We are excited to announce our new board appointments for our Nevada Hotel and Lodging Foundation. NHLF provides scholarships through various efforts for NHLA...
Elegant Energy – Deliver Excellence without Running on Empty
Hosted by NHLA Women in Lodging, a session featuring energizing methods for professionals will be presented by Rebecca Ahmed and will take place on June 25 at Caesars. Join us for a rejuvenating and uplifting event on June 25 as we welcome our keynote, Rebecca Ahmed....