Exceptional guest experiences start with empowered staff—and in today’s multilingual hotel and hospitality workforce, that means investing in English language training.

In an industry that welcomes guests from around the world, building a multilingual workforce is a powerful asset. English learners—who represent 1 in 10 working-age adults in the U.S.—are a rich talent pool that hospitality that leaders can unlock through targeted upskilling.

As Kimo Kippen, former chief learning officer for Hilton, explains in Fast Company:

“By providing English-language-upskilling opportunities companies can greatly expand their pool of much-needed talent and boost retention. It’s a strategy that I believe will not only help enrich the skill sets of employees but also have the profound side effect of helping drive economic mobility for millions of workers.”

Investing in English training helps teams communicate confidently and collaborate seamlessly—boosting staff morale, operational efficiency, guest satisfaction, and employee retention.

That’s why forward-thinking hotel and lodging leaders are turning to EnGen —a flexible English training solution designed specifically for hospitality. EnGen blends on-demand, self-paced lessons with live, instructor-led classes and one-on-one coaching. Employees can learn anytime, anywhere—on a smartphone, tablet, or computer—without disrupting shifts or operations.

And the results speak volumes:

• 94% of EnGen learners feel more confident speaking English at work

• 93% save time on the job thanks to better communication

• 92% improved their job skills

• 84% are more likely to stay with their employer

EnGen’s program is built for busy teams. Multilingual advisors streamline onboarding, while hospitality-specific instruction addresses real-world tasks and guest interactions. Personalized coaching ensures every learner gets support tailored to their needs.

Your Multilingual Workforce Is Your Competitive Edge

When language becomes a bridge instead of a barrier, both your business and employees thrive. Investing in English training isn’t just about learning—it’s about powering potential across your entire organization.

Contact Miranda Loos at [email protected] or visit our site to discover how EnGen can power your hospitality workforce.