A great hotel stay involves a seamless blend of friction-free logistics, efficient service, helpful staff, and comfort. Delivering that experience takes more than friendly service. It takes timely information, coordinated decisions, and teams that can work together....
On a scale of one to ten, how confident are you in your hiring? If you paused, you’re in good company. That question shaped two sessions I shared at HFTP’s Annual Convention, where a room of leaders kept asking where AI should stop. Let AI run the logistics AI is...
In Nevada, "large" hotel means something different. Our resorts can have thousands of rooms, multiple towers, sprawling casino floors, and arrival surges that hit all at once when a convention wraps or a fight-night crowd rolls in. In Las Vegas, Reno, and Lake Tahoe...
Before I wrote a word of my keynote for the Nevada Hotel & Lodging Association’s Women in Leadership Conference, I sat down with 15 women leading teams across nearly every major hotel and resort on the Strip. I asked them directly: what’s weighing you right now?...
What a FaceTime call between Australia and Las Vegas reveals about The Culture Code and leadership in hospitality I’m in Australia and my partner is in Las Vegas. We’re on FaceTime when something small turns into a massive insight. He tells me he’s heading to an Irish...
The reputation of Nevada's globally renowned hospitality sector, from world-class resorts and vibrant casinos to its extensive network of suppliers and top-tier hospitality schools, hinges entirely on its workforce. Recognizing the unique and demanding staffing needs...
Founded by award-winning international keynote speaker and author Rebecca Ahmed, Energetic Impact is leading the next energetic revolution—ditching outdated leadership playbooks and helping people harness the one thing that truly moves the needle: managing their...
We’re excited to share that Rediscover Clean has recently joined the Nevada Hotel & Lodging Association. We look forward to supporting the organization and contributing to the success of hotels and resorts across Nevada in any way we can. What sets us apart from...
Exceptional guest experiences start with empowered staff—and in today’s multilingual hotel and hospitality workforce, that means investing in English language training. In an industry that welcomes guests from around the world, building a multilingual workforce is a...
Guests expect more than ever—and teams are stretched thin trying to keep up. Turnover is high, pressure is constant, and the demand for seamless service hasn’t let up. Still, the best teams manage to create those unforgettable moments: The front desk agent who...
Forget the tired “mentor-as-guide” cliché. A mentor isn’t there to hand you a GPS to success. They’re the one who tosses you a torch, grins, and says, “It’s dark out there. Let’s light it up.” Real mentorship isn’t cozy or comfortable. It’s transformative. A great...
Our recent conference keynote presenter and new NHLA member, D. J. Allen, is checking in with NHLA with some motivational thoughts. Hello Team NHLA! Hope you are CRUSHING your week. So enjoyed our time together in April. Wanted to send you a reminder to BE GREAT – To...