by Diane Gandy | Aug 28, 2025 | NHLA Guest Blogger
Exceptional guest experiences start with empowered staff—and in today’s multilingual hotel and hospitality workforce, that means investing in English language training. In an industry that welcomes guests from around the world, building a multilingual workforce is a...
by Diane Gandy | Jul 8, 2025 | NHLA Guest Blogger
Guests expect more than ever—and teams are stretched thin trying to keep up. Turnover is high, pressure is constant, and the demand for seamless service hasn’t let up. Still, the best teams manage to create those unforgettable moments: The front desk agent who...
by Diane Gandy | Jul 1, 2025 | NHLA Guest Blogger
Forget the tired “mentor-as-guide” cliché. A mentor isn’t there to hand you a GPS to success. They’re the one who tosses you a torch, grins, and says, “It’s dark out there. Let’s light it up.” Real mentorship isn’t cozy or comfortable. It’s transformative. A great...
by Diane Gandy | Jun 24, 2025 | Upcoming NHLA events
We have a great line-up of NHLA activities to fill in the hot July summer weeks. Check out the plans and sign up to participate. Do you feel you have great guest service skills? Are you able to ensure a memorable experience for each and every guest at your...
by Diane Gandy | Jun 17, 2025 | NHLA Guest Blogger
Our recent conference keynote presenter and new NHLA member, D. J. Allen, is checking in with NHLA with some motivational thoughts. Hello Team NHLA! Hope you are CRUSHING your week. So enjoyed our time together in April. Wanted to send you a reminder to BE GREAT – To...
