THE MASTER KEY BLOG
The Master Key blog serves to keep our members informed in many areas of the hospitality industry. Members only may submit blog posts for consideration to be included.
NHLA Hosted 14 Behind the Scenes Tours in 2025
NHLA provides monthly Behind the Scenes tours for our members and hosted 14 events in partnership with our venues this year. The purpose of the tours is to create awareness of the venues’ products and services for our members to be able to describe, promote and...
NHLA Committees for 2026
NHLA has always had robust and productive committees and 2026 will be even better. Take a look at our new NHLA committees, returning committees and the leaders for each. We welcome new members for our committees, join us. Emerging Leaders Our Emerging Leaders...
Elevate Your Talent Strategy: Hozpitality.com Launches to Serve All of Nevada’s Hospitality Ecosystem
The reputation of Nevada's globally renowned hospitality sector, from world-class resorts and vibrant casinos to its extensive network of suppliers and top-tier hospitality schools, hinges entirely on its workforce. Recognizing the unique and demanding staffing needs...
Meet Energetic Impact
Founded by award-winning international keynote speaker and author Rebecca Ahmed, Energetic Impact is leading the next energetic revolution—ditching outdated leadership playbooks and helping people harness the one thing that truly moves the needle: managing their...
Rediscover Clean: New NHLA Member Bringing Housekeeping Expertise to Nevada Hospitality
We’re excited to share that Rediscover Clean has recently joined the Nevada Hotel & Lodging Association. We look forward to supporting the organization and contributing to the success of hotels and resorts across Nevada in any way we can. What sets us apart from...
Unlocking Potential: How English Training is Powering the Hotel & Hospitality Workforce
Exceptional guest experiences start with empowered staff—and in today’s multilingual hotel and hospitality workforce, that means investing in English language training. In an industry that welcomes guests from around the world, building a multilingual workforce is a...
The Hidden Advantage in Hospitality: 5 Communication Habits That Reduce Turnover and Build Guest Loyalty
Guests expect more than ever—and teams are stretched thin trying to keep up. Turnover is high, pressure is constant, and the demand for seamless service hasn’t let up. Still, the best teams manage to create those unforgettable moments: The front desk agent who...
Mentorship is Not a Map, It’s a Torch
Forget the tired “mentor-as-guide” cliché. A mentor isn’t there to hand you a GPS to success. They’re the one who tosses you a torch, grins, and says, “It’s dark out there. Let’s light it up.” Real mentorship isn’t cozy or comfortable. It’s transformative. A great...
Hot July at NHLA
We have a great line-up of NHLA activities to fill in the hot July summer weeks. Check out the plans and sign up to participate. Do you feel you have great guest service skills? Are you able to ensure a memorable experience for each and every guest at your...
Be Great Today and Be The One
Our recent conference keynote presenter and new NHLA member, D. J. Allen, is checking in with NHLA with some motivational thoughts. Hello Team NHLA! Hope you are CRUSHING your week. So enjoyed our time together in April. Wanted to send you a reminder to BE GREAT – To...
Take advantage of NHLA benefits
NHLA is proud to design, coordinate and manage approximately 90 events and activities each year for our members. There is always something offered by NHLA; as a member, take full advantage of that membership and have a fun and productive time doing so. And the great...
Meet our NHLA board member Francisco Morales
We are pleased to introduce Francisco Morales, Director of Operations, National Hospitality Management. Francisco serves on the NHLA Board of Directors as well as having held an officer's position over the years. He is an active member and supports the hospitality...